Cancellation and Refund

Cancellation and Refund Policy

Thank you for shopping at Uniqi! We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you may need to cancel your order or request a refund. Please carefully read and understand our Cancellation and Refund Policy outlined below.

Order Cancellation:

1. Cancellation Period:
   You have the right to cancel your order within 24 hours of placing it. After this period, your order may have already been processed and prepared for shipment, and cancellation may not be possible.
2. Cancellation Process:
   To cancel your order, please contact our Customer Support team as soon as possible. You can reach us by email at [order@uniqi.in] or by phone at [+91 92-66-451-451]. Please provide your order details, such as order number, customer name, and contact information, when requesting cancellation.
3. Cancellation Confirmation:
   Once your order cancellation request is received and successfully processed, we will send you a confirmation email. Please note that the cancellation is only considered valid once you receive this confirmation. If you do not receive a confirmation within 48 hours, please contact our Customer Support team.

Refund Policy:

1. Eligibility for Refunds:
   We offer refunds under the following circumstances:

• You cancel your order within the 24-hour cancellation period.
• You receive a defective or damaged product.
• The product delivered is significantly different from what was described on our website.

1. Refund Process:
   If you are eligible for a refund, we will initiate the refund process after the product is returned to us and inspected. The refund will be issued using the original payment method used during the purchase. Please allow 5 to 10 business days for the refund to be reflected in your account.
2. Return Shipping:
   In the case of a defective, damaged, or significantly different product, we will cover the cost of return shipping. However, if you wish to return an item for personal reasons or a change of mind, you will be responsible for the return shipping expenses.
3. Condition of Returned Products:
   To be eligible for a refund, the returned product must be in its original condition, unused, and in the same packaging as when it was received. Please ensure that all tags, labels, and accessories are included.
4. Refund Denial:
   We reserve the right to deny a refund if the returned product does not meet the required conditions mentioned above or if it appears that the product has been intentionally damaged or misused.
5. Refund Status Updates:
   Once your return is received and inspected, we will provide you with updates on the status of your refund via email. If you have any questions or concerns regarding the refund process, please contact our Customer Support team.

Note: Please be aware that certain items, such as personalized or customized products, may not be eligible for cancellation or refund. This information will be clearly specified on the product page.

If you have any further questions or need assistance, please don’t hesitate to contact our Customer Support team. We are here to help!

Last updated: [18-07-2023]

Please note that this cancellation and refund policy may be subject to change. Please refer to the most recent version available on our website or contact our Customer Support team for any updates.